Shipping Policy
Processing Times
Ready-to-ship items are usually dispatched within 3–5 working days after your order is placed.
As AgiOriginals is an independent artist-run shop, each order is personally prepared and packed by me.
For custom or made-to-order pieces, processing times may be longer. The estimated timeframe will be stated in the individual product description or agreed with you before ordering.
UK Delivery
Orders are sent using a tracked delivery service wherever possible.
Estimated delivery times are shown at checkout. Please note that delivery estimates are provided by the postal or courier service and may occasionally be affected by circumstances outside my control.
International Delivery
International shipping is available to selected destinations. Available shipping options and costs will be shown at checkout.
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the recipient.
International delivery may take longer due to customs processing.
Packaging
Artwork and wearable pieces are carefully packed to protect them during transit. Where possible, I reuse or choose packaging materials with consideration for unnecessary waste.
Delivery Problems
If your order has not arrived within the expected timeframe, please contact me and I will check the tracking information and help resolve the issue.
If an order arrives damaged, please contact me as soon as possible and include photographs of the item and packaging so I can help resolve the problem.
Incorrect Address
Please check your delivery address carefully when placing your order. If you notice an error before your order has been dispatched, please contact me as soon as possible.